Service management

Astradi promises to contribute to reducing costs and risks, and ultimately improving the customer experience, through a team of highly qualified people who are able to handle a wide variety of requests:

  • IT consulting
  • Project management
  • Service delivery management
  • Contract management
  • Program and project management
  • Supplier management
  • Migration management
  • Rollout management
  • Quality assurance
  • KPI Management

We guarantee high standards in  IT Service Management (ITSM).

Key elements of our service management include the continuous improvement and service lifecycle. We enable you (your company) to adapt quickly to changes in the market. Clear responsibilities are set for service delivery, through communicated roles and responsibilities. Elimination of unnecessary activities. Automation wherever it is feasible and makes sense.

We fully cover ITIL processes like:

  • Service request management
  • Incident management
  • Problem management
  • Change management
  • IT asset management
  • Knowledge management

For us, the focus is on collaboration, usability, faster value creation, and also modernization.

Phone: +49 89 46221791